Questions
Полезни видеа
Frequently Asked Questions
Delivery and orders
Deliveries are made within 1 working day after order confirmation. Sundays and public holidays are holidays and no orders are processed.With our fast and secure service you will receive your products on time and in perfect condition.
You can place an order directly through the site by adding the desired product to the cart and filling out the shipping form.
Yes, all shipments are shipped with „SPIDI“ with the option to review before payment.
Yes, within 14 days of receipt, if the commercial appearance of the product is not compromised (box, labels, protective film, no signs of use).
Products and quality
Our Premium Luxury extensions and tails are not designed for permanent placement. They come with clips and clips to make them easy to place and remove.💡 Tip:To maintain the quality and longevity of your hair, remove extensions before bedtime.
You can compare with your natural hair in daylight or consult with one of our assistants who will help you with a photo.
It depends on the length and density of your natural hair. For thinner hair, 100-120 g are often enough, for thick hair 160-200 g are recommended.
Yes, subject to conditions of maintenance and use.
With proper care - up to 1 year and more.
Use and care
Not if they are put on correctly and taken off carefully.
Yes, but it is recommended to wash and condition the hair afterwards to avoid dryness.
With regular combing, washing with a suitable shampoo and mask, air drying and storage in the original packaging.
Yes, thermo-protein fiber products allow heat treatment.
Not recommended for synthetic fibers.
It is not advisable as they can get tangled and damaged.
Additional questions
Our team can advise you online using a photo.
The hair is arranged in one direction - from the root to the tip, which ensures no tangling and long life.
Yes, but avoid harsh shampoos with sulfates and strong oils that can weigh you down.
In the original packaging or on a special hanger.
Got more questions?
We're here to help you choose the right extensions and products for your hair.
Customer Service
Our team is ready to answer all your questions about products and orders.
Inquiry
Send us a message and we will get back to you as soon as possible with a personal reply.
Tips and articles
Take a look at our useful materials for choosing, maintaining and fashionable hairstyles with extensions.
With the right extensions, you can achieve natural length and incredible volume in minutes. Choose your style now.
With the right extensions, you can achieve natural length and incredible volume in minutes. Choose your style now.